Privacy policy

Last updated 10 September 2026

Who we are

Ribble Valley Catering Ltd, company number 16772994, Unit 2, 31-33 Kenyon Road, Lomeshaye Industrial Estate, Nelson, Lancashire, BB9 5SZ. Formerly trading as Ribble Valley Group. We are the data controller for the personal information described in this policy.

If you have any questions about this policy or how we handle your information, contact us at [email protected] or 01200 871200.

What we collect

When you use our enquiry form, we collect the information you give us, which typically includes your name, email address, phone number, event type, date, guest numbers and any message you add.

When you browse our website, our analytics tools, including Google Analytics, collect information about how you use the site, such as pages viewed and general location. See our Cookie Policy for detail on the cookies this involves.

If you correspond with us by phone or email once you have made an enquiry, we may keep a record of that correspondence.

How we use it

We use your information to:

• Respond to your enquiry and provide a quote
• Plan and deliver the catering, bar or event services you book with us
• Send invoices and take payment
• Meet our legal and accounting obligations
• Understand how our website is used, so we can improve it

We do not use your information for marketing you have not agreed to, and we do not sell your information to anyone.

Our legal basis

We rely on your consent when you submit the enquiry form, on the performance of a contract once you book with us, and on our legitimate interest in running and improving the business for our own analytics and correspondence records.

How long we keep it

Enquiries submitted through our website are kept for up to 12 months, after which they are automatically deleted. Once an enquiry becomes a booking, records connected to that booking are kept for as long as we are required to for accounting and legal purposes, typically 6 years.

Who we share it with

We do not sell or rent your information. We share it only where necessary, with:

• Our website host and email provider, so the site and our inbox function
• Google, for website analytics
• Our accountant, for bookkeeping
• Suppliers directly involved in delivering your event, where relevant, such as venue staff coordinating access

We do not share your information with anyone for their own marketing purposes.

Your rights

Under UK GDPR you have the right to ask us for a copy of the information we hold about you, to correct it if it is wrong, to ask us to delete it, to restrict or object to how we use it, and to receive it in a portable format. To exercise any of these rights, contact us using the details above.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.

Children

Our services and website are aimed at adults booking events. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.